Return & Refund Policy — Rabbioz (Rabbioz Shop LLC)

Effective date: October 6, 2025

At Rabbioz, we want every purchase to feel right. Our returns and refunds policy is designed to be simple, fair, and customer-first. We offer a generous 120-day return window for most items and commit to processing approved refunds within 14 days of receipt and approval.

This policy applies to orders shipped within the United States unless otherwise stated.

1. Key highlights (quick view)

• 120-day return window from delivery date for eligible items.
• Refunds processed within 14 days of approved return receipt (bank posting may add 3–5 business days).
• Free exchanges & return shipping for defective, incorrect, or damaged items.
• No restocking fees.
• Easy, step-by-step returns via email request; prepaid labels provided when eligible.

2. What items are eligible

To be eligible for a return, items must generally be:

• Unworn, unused, and free of odors (perfume, smoke).
• In original condition with all tags attached.
• In original packaging (where possible).
• Returned within 120 days from the date you received your order.

Exceptions / Non-returnable items: personalized/custom items, final-sale clearance items (clearly marked), and hygiene-related items. These cannot be returned unless faulty. If you’re unsure, contact support and we’ll confirm eligibility.

3. How to start a return (step-by-step)

1. Email us at [email protected] with your order number, full name, reason for return, and photos (required for damaged/defective items).
2. We will reply within 1 business day with a return authorization and instructions.
3. For defective/damaged/wrong items we will provide a prepaid return label at no cost to you.
4. For change-of-mind returns within 120 days we provide a prepaid return label (free) as a courtesy for the first return per order; subsequent change-of-mind returns may require cost-share or customer-paid label — options will be clearly presented.
5. Pack the item securely (original packaging recommended), attach the return label, and drop off at the specified carrier. Keep your tracking number.
6. Once we receive the return, we will inspect it and notify you by email (inspection typically completes within 48 hours of arrival).

4. Refunds — timeline & method

• After inspection, if your return is approved, we will process the refund within 14 days to the original payment method.
• Your card issuer or bank may take an additional 3–5 business days to post the credit.
• If you used gift card or store credit, refunds will be returned to the original store credit or reissued as store credit if preferred.
• If a return is approved but the item shows signs of wear or missing tags, a partial refund reflecting reduced value may be issued; we will explain any adjustments.

5. Exchanges

• Free exchanges (size replacement or same item) are available for defective or incorrectly shipped items.
• For change-of-mind exchanges, we will assist with an exchange order and may provide a prepaid label (see section 3).
• If the replacement item costs more, we will charge the difference; if it costs less, we will refund the difference.

6. Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact [email protected] immediately with photos and order details.

• We will arrange a full refund or free replacement and cover return shipping.
• If a replacement is available, we will expedite shipping at no extra charge.

7. Cancellations & order changes

• Cancellations: You may cancel an order within 12 hours of placement for a full refund. After 12 hours, production/fulfillment may begin and cancellation might not be possible.
• Address errors: Please confirm your address at checkout. If an order is returned to us due to an incorrect address you provided, return shipping/reshipment costs may apply.

8. Lost returns & tracking

Always keep the return tracking number. If your return is lost in transit, contact us and the carrier with the tracking number. We will assist in recovery claims. For prepaid labels, we will help escalate carrier investigations.

9. International orders

This policy covers U.S. orders. International return rules and shipping costs may differ — please contact support for guidance on returns from outside the U.S.

10. Contact & support

We aim to respond to all return inquiries within 1 business day.

11. Frequently asked quick answers (FAQ)

• How long do I have to return? 120 days from delivery.
• When will I get my refund? Within 14 days after approval and receipt; bank posting may add 3–5 business days.
• Do I pay return shipping? Not for defective/wrong items. For change-of-mind returns, the first return per order receives a free prepaid label.
• Are there restocking fees? No.
• What if I change my mind after 120 days? Contact support — we may offer store credit or an exchange at our discretion.

12. Final notes

We designed this policy to give you confidence: a long return window, fast refund processing, clear steps, and extra protections for damaged or incorrect items. If anything is unclear or you need help, email [email protected] — we’ll handle it personally.